An authorised RA Number must accompany any product/s that you wish to return.

RA numbers will only be issued for; incorrect items ordered, incorrect items delivered, items received damaged and items received faulty.

Un-authorised returns despatched to Vanbar will run the risk of being returned back to you (at sender's expense) as our warehouse will not accept deliveries without an authorised RA sticker/number attached.

RA Numbers are valid for a period of two weeks, after this period you will need to re-submit for a new number. The RA Sticker/Number must be clearly placed on the outside of the shipping carton. Otherwise goods will be returned unopened.

Additional items cannot be added after the RA Number is issued.

PLEASE NOT : The supply of an "RA" number does not automatically result in a credit or exchange. The "RA " number only authorizes the good to be returned for inspection. Credits and returns are authorized by the sales team and are sunject to qulificatin criterea.

Please print the PDF file and complete all sections and fax through to our orders dept on
(03) 9827 0770.
On receipt of this form an RA number will be issued for your authorisation.